Showing posts with label humanity in commerce.. Show all posts
Showing posts with label humanity in commerce.. Show all posts

Wednesday, May 16, 2018

Press Zero

To divest oneself of humanity may be more efficient...clean even.

Slick and sleek.

But what are we trying to prove? That we never need to hear a human voice? Never need another human being to help or serve us?

i am tired of self serve...gas stations and self scans at the grocery stores and department stores.
I am tired of choosing all my own options. I want to hear a friendly suggestion from a helpful polite
salesperson. I don't want to bag my own groceries. I don't want to count my own change.

I don't want to access the "automated" telephone system I can by pressing 5.

Sometimes I want to deal with someone like myself.... a messy imperfect human with imperfect scores. That's who I want to sell me something and punch in my sale into some kind of cash register. That is who I want to pump my gas or do my taxes. I was not born entirely by my own effort. My Mom had a lot to do with it, as well as some deft doctor and probably more than one nurse. We can not deliver ourselves into this world. We need each other. We always have and always will.
Needing other humans is not a character flaw.

So sometimes, I will not choose the automated efficient and speedy slick route. I will choose the slow and friendly route without robots and machines, and let another messy human serve me kindly. And yes, I will still press Zero.

Peace,
C.